FQA
General
Q1: What is Rugged Phone?
A1: A rugged smartphone is a specific type of toughened smartphone which is designed to be completely sealed within durable housing to protect it against damage from, among other things, water, shock, dust, and vibration. Rugged smartphones are designed to survive extreme weather and temperatures, accidental damage, and rough handling; making them ideal for working outdoors, or in harsh environments, along with use during extreme sports, such as sailing, rock climbing, etc. Most rugged smartphones will have been tested to tough IP68 standards.
Q2: What certifications have the products passed?
A2: MIL-STD-810H, IP68, IP69K
Q3: In what countries and regions can the product be used?
A3: Only R2022 is the global version, and other products only have the EU, Russia and South America versions.
About Shipping
Q1: Where are the products shipped from?
A1: The product will be shipped from HongKong.
Q2: What logistics company do you usually use?
A2: DHL & FedEx
Q3: How long does it take to arrive?
A3: It depends on shipping address, we are unable to give an exact time of arrival as we have no control over the shipment of a parcel once it has been dispatched. But we will send the order as soon as possible after you place an order, and we will update the track number when the package issued.
Q4: Are the products shipped inclusive?
A4: We will cover the shipping fee.
Payment & Tax
Q1: Does the products include the tax?
A1:
Q2: Who is responsible for VAT
A2: Consumer.
Q3: Who bears the cost of customs clearance?
A3: Consumer.
Others
Q1: Does the phone support 5G?
A1: All IIIF150's products are 4G now. Since there are fewer 5G service providers, our 4G phones will give you a better user experience.
Q2: Does the phone have a warranty?
A2: Yes, IIIF150 offers a one year warranty.
Q1: What is Rugged Phone?
A1: A rugged smartphone is a specific type of toughened smartphone which is designed to be completely sealed within durable housing to protect it against damage from, among other things, water, shock, dust, and vibration. Rugged smartphones are designed to survive extreme weather and temperatures, accidental damage, and rough handling; making them ideal for working outdoors, or in harsh environments, along with use during extreme sports, such as sailing, rock climbing, etc. Most rugged smartphones will have been tested to tough IP68 standards.
Q2: What certifications have the products passed?
A2: MIL-STD-810H, IP68, IP69K
Q3: In what countries and regions can the product be used?
A3: Only R2022 is the global version, and other products only have the EU, Russia and South America versions.
About Shipping
Q1: Where are the products shipped from?
A1: The product will be shipped from HongKong.
Q2: What logistics company do you usually use?
A2: DHL & FedEx
Q3: How long does it take to arrive?
A3: It depends on shipping address, we are unable to give an exact time of arrival as we have no control over the shipment of a parcel once it has been dispatched. But we will send the order as soon as possible after you place an order, and we will update the track number when the package issued.
Q4: Are the products shipped inclusive?
A4: We will cover the shipping fee.
Payment & Tax
Q1: Does the products include the tax?
A1:
Q2: Who is responsible for VAT
A2: Consumer.
Q3: Who bears the cost of customs clearance?
A3: Consumer.
Others
Q1: Does the phone support 5G?
A1: All IIIF150's products are 4G now. Since there are fewer 5G service providers, our 4G phones will give you a better user experience.
Q2: Does the phone have a warranty?
A2: Yes, IIIF150 offers a one year warranty.